Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund (shipping not included).
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 8o5-708-0243. Please retain all packing materials unless instructed otherwise by SqrShot. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. SqrShot will not be responsible for lost or damaged returned shipments.
*Online Returns do not apply to the following items:
- Item(s) shipped over 30 days ago.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS, FedX and Canada Post). SqrShot reserves the right to charge your credit card for any fees we incur at time of package receipt.
For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.
How to Prepare a Return or Exchange
To return SqrShot Tripod Mount follow the below process:
- Please contact us at 805-708-0243, 9 to 5pm, 7 days a week or email us here.
- Unless instructed otherwise please mail us the mount in a flat rate USPS padded envelope to Motion Unlimited Attn Isaac Osborne 1333 De La Vina Street Suite E Santa Barbara CA 93101.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please Contact us prior to returning the items. SqrShot will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for USPS for pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by SqrShot
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at SqrShot.com. If you have any questions about your return, please call a SqrShot Consultant at 805-708-0243.
Credits to Your Charge Card
Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that SqrShot has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 and are an International customer, your refund will take approximately 3 weeks from the date of the return’s receipt.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order please call a SqrShot Consultant at 805-708-0243. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.